Last Updated: November 18th, 2025

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Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

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1. Data Controller:

Ana Mafalda Ferreira, clinical psychologist and couples therapist

Company: Ferreira & Guerreiro, Lda – Tax ID 517 165 520

Headquarters: Service provided online from Portugal

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2. What data do we collect?

We may collect the following personal information when you interact with us on our website:

• Contact details: name, email, phone number and other contact information you provide when filling out a form on our website.

• Billing details: full name, tax identification number (NIF), address (if necessary for receipts or invoices).

• Browsing data: IP address, location, device and browser type.

• Data related to consultations and purchased products: scheduling date, type of service and digital products purchased.

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3. Purposes of Processing:

Your personal data is collected for the following purposes:

• To respond to contact requests or appointment scheduling;

• To manage appointment bookings and send information;

• To issue invoices and receipts;

• To process purchases of digital products (ebooks, audios, courses);

• To send content and resources via newsletters (only with your consent).

• Analyze our website performance for continuous improvement (analytical cookies)

 

​4. Legal Basis

We process data based on the following legal grounds:

• Consent of the data subject (e.g., newsletter subscription, when available)

• Performance of a contract or pre-contractual steps (e.g., scheduling appointments or purchasing products)

• Compliance with a legal obligation (e.g., issuing invoices in accordance with tax legislation)

• Legitimate interest (e.g., improving services, protecting the website against abuse)

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5. Data Retention

• Billing data: kept for 10 years, as required by the Portuguese law;

• Contact data and interaction history: kept for up to 2 years after the last interaction

• Data used based on consent: deleted when consent is withdrawn.

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6. Sharing of Personal Data:

Attunea will not share, sell or rent the personal data of Users to third parties without the prior consent of the data owners. However, we will share your personal data with third parties in the following situations:

• • Email marketing platforms (e.g., MailerLite)

• • Billing and payment services (e.g., IfThenPay, Bank Transfer, or MbWay);

• • Digital product hosting platform (e.g., Hotmart);

• • Web hosting and technical maintenance services;

• • Accounting (for tax purposes);

• • Compliance with other legal obligations (such as court notifications), if applicable.

All service providers act as subcontractors, are required to comply with the GDPR, and sign documentation accordingly.

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7. Rights of the Personal Data Owner 

We make available to Users the necessary means to ensure that their personal data are correct and up-to-date.

The User may, in accordance with the applicable legal provisions on data protection, request access, rectification, erasure or blocking of their personal data, as well as oppose their treatment, and Attunea will use its best efforts to comply with the request, without excessive costs and as quickly as possible, unless Attunea is required by law to keep the data concerned.

You should be aware that a reasonable period of time may be required to change, delete or remove the requested data from the Site and / or our backup systems.

In accordance with the applicable legal provisions, Users may, at any time and according to reasonable criteria, request additional information on the data collection, storage and processing practices, as well as on the purposes for which the collected data is intended.

For the purposes of the foregoing, the User may contact us through the email suporte@attunea.pt

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8. Data Security

We have adopted appropriate data collection, storage and processing practices, as well as security measures to protect against unauthorized access, unintentional loss, alteration, disclosure, or destruction of Users' personal data such as usernames, passwords, information about transactions and other data stored on the Site.

However, you should take into account that, although we strive to protect the data and privacy of each User, we cannot guarantee the security of any information that a User sends or transmits online to us, on the internet without security measures, and can be seen and used by unauthorized third parties. In this case, Attunea is not responsible for the theft, destruction or inadvertent disclosure of Users' personal data.

We will only keep your data for the time strictly necessary for the purpose for which it is intended or for the time defined by law (as of section 5 of this policy).

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9. Cookies

This website uses cookies to:

• Improve our website

• Analyze visitation statistics (Google Analytics)

• Costumize your user experience

You can accept or reject non-essential cookies in the consent banner. For more information, please review our Cookie Policy.

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10. Changes to the Privacy Policy

Attunea has the right to change, at any time, this privacy policy. When we do, we'll change the update date at the top of this page. Users are advised to check this page frequently to keep themselves informed about how we are working to protect the personal information we collect. Any material changes to this Privacy Policy will be communicated by Attunea through any appropriate means, including posting a specific notice to that effect or a notice on the Site.

​If you have any questions about this policy or wish to exercise your rights, please contact us at: 📧 suporte@attunea.pt